Privacy Policy

Mind & Muse

Privacy Policy

Last Updated: October 2026

At Mind & Muse, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit or use the Mind & Muse website, place an order, contact us, subscribe to our communications or otherwise interact with our services.

In this Privacy Policy, "Mind & Muse", "we", "us" and "our" refer to [LEGAL BUSINESS NAME], having its registered/business address at [REGISTERED BUSINESS ADDRESS, INDIA].

The terms "you", "your" and "user" refer to visitors and customers of our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal and Contact Information

This may include:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, state and PIN/ZIP code

Order and Transaction Information

When you place an order, we may collect information relating to:

Products purchased
Order number
Order date
Delivery information
Billing information
Payment status
Refund or cancellation information

Payment card or banking information may be processed directly by our payment service providers. We generally do not need to store complete card or banking details ourselves.

Account Information

If you create an account on our website, we may collect information such as your name, email address and account credentials.

Communications

If you contact us, we may retain information contained in your communication, including your email address, phone number and the contents of your message, in order to respond to your request and provide customer support.

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Date and time of your visit
Referring website
Website activity and interactions

2. How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling your orders;
Processing payments;
Arranging printing, manufacturing and fulfilment of products;
Arranging shipping and delivery;
Providing customer support;
Responding to enquiries and requests;
Sending order confirmations and transactional communications;
Processing returns, cancellations and refunds;
Improving our website, products and customer experience;
Detecting and preventing fraud, misuse and security incidents;
Maintaining website security;
Complying with applicable legal and regulatory requirements;
Sending marketing or promotional communications where permitted and, where required, with your consent.

We will use personal information only for purposes that are reasonably connected with providing our services, operating our business, complying with legal obligations or other purposes communicated to you.

3. Shopify and Service Providers

Mind & Muse operates its online store using third-party technology and service providers.

These may include providers involved in:

Website hosting and ecommerce services;
Payment processing;
Product printing and manufacturing;
Order fulfilment;
Shipping and delivery;
Customer support;
Website analytics;
Marketing and communication services.

For example, information necessary to fulfil an order may need to be shared with our printing, fulfilment or shipping partners.

Such service providers may process information on our behalf to provide the services necessary to operate the store and fulfil your order.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not generally have access to or store your complete debit card, credit card or banking credentials.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

Please review the privacy policy of the relevant payment provider for information about how it handles your payment data.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

Keeping the website functioning properly;
Remembering preferences;
Maintaining shopping cart functionality;
Understanding website traffic and usage;
Improving website performance;
Providing relevant marketing or advertising where applicable;
Measuring the effectiveness of our marketing activities.

Third-party services used on our website may also place cookies or similar technologies on your device.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Analytics and Website Usage

We may use analytics and similar technologies to understand how visitors use our website.

This information may help us understand:

Which pages are visited;
How visitors navigate the website;
Which products or content receive interest;
Website performance;
General traffic patterns.

This information helps us improve the website and our services.

7. Marketing Communications

Where permitted by applicable law, we may send you information about:

New products;
Collections;
Offers;
Promotions;
Mind & Muse updates;
Other products or services that may be relevant to you.

Where consent is required, we will seek the appropriate consent.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, delivery or customer-service requests.

8. When We Share Information

We do not sell your personal information as a business practice.

We may share personal information where reasonably necessary with:

Payment processors;
Printing and manufacturing partners;
Order fulfilment providers;
Shipping and courier companies;
Website and technology providers;
Analytics and marketing service providers;
Customer support providers;
Professional advisers where necessary;
Government authorities or law-enforcement agencies where required by law.

We share only information reasonably necessary for the relevant purpose where practicable.

We may also disclose information where necessary to:

Comply with applicable laws or legal processes;
Respond to lawful requests from authorities;
Prevent fraud or security threats;
Protect our rights, property or users;
Investigate suspected misuse of our website.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Fulfilling orders;
Providing customer support;
Maintaining transaction records;
Resolving disputes;
Preventing fraud;
Meeting accounting, tax and legal obligations;
Complying with applicable laws.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include requesting information about the personal data we process, requesting correction of inaccurate information, withdrawing consent where consent is the basis for processing, and requesting deletion where applicable.

Requests relating to your personal information can be made by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. Where information is necessary to fulfil an order or comply with a legal obligation, we may continue to process it where permitted or required by applicable law.

The Digital Personal Data Protection framework provides for consent withdrawal and rights relating to personal data, subject to the applicable provisions and commencement of the relevant requirements.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

13. Links to Other Websites

Our website may contain links to third-party websites, services or social media platforms.

These websites are operated independently and may have their own privacy policies.

Mind & Muse is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. International Data Processing

Some of our technology, payment, ecommerce, analytics or service providers may process information using infrastructure located outside India.

Where personal information is processed or transferred across borders, we will take steps as required by applicable law and applicable contractual or organisational safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business;
Our website;
Our services;
Technology and service providers;
Applicable legal or regulatory requirements.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

16. Grievance and Privacy Enquiries

If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact us:

Mind & Muse
Legal Business Name: [LEGAL BUSINESS NAME]
Business Address: [REGISTERED BUSINESS ADDRESS]
Email: [PRIVACY/CUSTOMER SUPPORT EMAIL]
Phone: [PHONE NUMBER, IF APPLICABLE]

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

Where applicable, we will handle grievances and privacy requests in accordance with the requirements of applicable law.

17. Consent

By using the Mind & Muse website and providing personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above, subject to applicable law.

Last Updated: October 2026