Mind & Muse

Return, Exchange & Cancellation Policy

Mind & Muse

Last Updated: October 2026

At Mind & Muse, every design is created to express individuality, creativity, and curiosity. We want you to be happy with your purchase. Please read our Return, Exchange & Cancellation Policy carefully before placing an order.

Since many of our products are printed or made especially for each order, certain restrictions apply to returns, exchanges, and cancellations.

1. Return & Exchange Policy

We encourage you to review the product description, size chart, colour options, and other product details before placing your order.

Size Exchanges

If you receive a product that does not fit as you selected, you may contact us to request a size exchange within 2 days of delivery.

The product must be unused, unwashed, undamaged, and in its original packaging.
Exchange requests must be approved by our team before the product is sent back.
Exchanges are subject to product availability and our fulfilment partner's policies.
Products that have been worn, washed, altered, or damaged after delivery will not qualify for an exchange.
Certain made-to-order or customised products may not be eligible for size exchanges.

Please note that a size exchange is not guaranteed for every product. Contact our support team before returning any item.

2. Damaged, Defective or Incorrect Products

We take care to ensure that your order reaches you in good condition. However, if you receive a damaged, defective, or incorrect product, please notify us within 5 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photographs of the product and the issue.
A photograph of the packaging, where relevant.
A brief description of the problem.

Once your request has been reviewed and approved, we will inform you of the available resolution, which may include a replacement or refund, depending on the circumstances and applicable policies.

Please do not return any product until our team has provided instructions.

Minor variations in colour, print placement, or appearance may occur because of differences in screens, materials, and the printing process. Such minor variations do not automatically qualify as defects.

3. Refund Policy

Refunds are generally considered in the following circumstances:

The product is confirmed to have a manufacturing defect.
The wrong product has been delivered and a refund is approved.
An order is cancelled before it enters production, where applicable.
A refund is otherwise required under applicable law.

We do not ordinarily accept returns or offer refunds for a change of mind, incorrect size selection, or personal preference, except where required by applicable law.

Once a refund has been approved, it will be processed through the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any shipping charges, COD charges, or other fees will be handled in accordance with the applicable refund terms and law.

4. Order Cancellation Policy

Our products may be printed or prepared after an order is placed.

If you wish to cancel an order, please contact us as soon as possible, preferably within 05 hours of placing the order.

Cancellation requests can be considered only before the order enters production or fulfilment.
Once printing, production, or dispatch has begun, cancellation may not be possible.
If a cancellation is approved for a prepaid order, the eligible refund will be processed through the original payment method wherever possible.
Orders that have already been dispatched cannot ordinarily be cancelled through this process.

Please note that submitting a cancellation request does not mean that the cancellation has been approved.

5. Bulk and Customised Orders

Products purchased in bulk or created with specific customisation may be produced exclusively for the customer.

As these items may not be suitable for resale, they are generally not eligible for returns, exchanges, or cancellations once production has started, except in cases of verified defects, incorrect fulfilment, or where required by applicable law.

Please check all product specifications, quantities, sizes, and customisation details before confirming a bulk order.

6. International Orders

For orders shipped outside India, return shipping and replacement arrangements may be subject to additional restrictions.

International customers should contact us promptly if a product arrives damaged, defective, or incorrect. Any applicable remedy will be assessed in accordance with the circumstances, our fulfilment arrangements, and applicable law.

Customs duties, import taxes, and shipping charges will be handled according to the terms applicable to the order. Any restrictions on returns or refunds will not override rights that cannot legally be excluded.

7. Important Conditions

Please ensure that your shipping address and contact details are accurate when placing an order.
We are not responsible for delays caused by courier companies, customs clearance, or circumstances beyond our reasonable control.
Delivery estimates are indicative and may vary by location.
We reserve the right to decline requests that do not meet the conditions outlined in this policy, subject to applicable law.